terms & conditions
TERMS OF SUPPLY
1. These terms
What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content (“Terms of Supply”). Please note that these Terms of Supply may be supplemented by other terms and conditions in accordance with clause 1.3
Why you should read them. Please read these Terms of Supply carefully before you submit your order to us. They tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms of Supply, please contact us to discuss.
2. Information about us and how to contact us
Who we are. We are a limited company registered in England and Wales under company number 07967928 and have our registered office at Suite 2 Rosehill, 165 Lutterworth Road Blaby, Leicester, LE8 4DY and main trading address at Europa House, Newton Lane, Wigston LE18 3SE. Our VAT number is 153483115.
How to contact us. You can contact us at contacts.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
"Writing" includes emails. When we use the words "writing" or "written" in these Terms of Supply, this includes emails.
3. Our contract with you
How we will accept your order. Upon placing your order via our online checkout process we will send you an order acknowledgement email. Such email does not constitute acceptance of your order. Our acceptance of your order will take place when we dispatch your order to you, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. If we are unable to accept your order and have already taken payment from you, we will return your payment to you as soon as possible in accordance with clause 9.7. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Discounts/Free Gifts and promotional codes. Unless otherwise stated only one promotional code may be used per person per transaction and any orders which include multiple discounts/Free Gifts or promotional codes discounts may be cancelled without notice. Unless otherwise stated codes expire within 1 month of first release and/or publication. We reserve the right to cancel any promotional code/Free gift for any reasons without notice.
4. Our products
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5. Your rights to make changes to your order
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).
6. Our rights to make changes to the products
We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
7. Providing the products
Delivery costs. The costs of delivery will be as displayed to you on our website.
When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver the products to you as soon as reasonably possible and we will contact you with an estimated delivery date which will be within 30 days after the day on which we accept your order.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the delivery service will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.